• Perform gap analysis of current operating processes to identify key risks and deficiencies and provide recommendations for operational improvement.
• Assess current default servicing practices to ensure that policies and procedures meet industry best practices.
• Review current and projected workflow, caseloads, and capacity planning.
• Perform sample audits of individual loans and loan records to validate servicing policies against actual practices.

• Assist in developing and implementing optimal organisational structure and business processes including key performance metrics and technologies required to meet the needs of the current and anticipated default servicing environment.
• Create flexible status reporting custom-tailored to business needs, including loan modification volumes, performance, and re-default rates.
• Staffing solutions to assist with the approval and processing of increased modification and short sale volumes.

• Develop and implement ongoing operational training regimen for new-hires and tenured staff based on best-practice policies and procedures.
• Provide advanced collections, loss mitigation, and default training for servicing staff.

• Expanded knowledge of industry best practices and government initiatives and the impact on performance.
• Implementation of best-practice procedures to manage defaulted mortgage collateral in a challenging environment.
• Customised solutions to meet unique operational requirements and collateral characteristics.
• Potential reduction in loss severities through enhanced default servicing practices.
• Understanding of mandated loan modification programs and updated industry regulations.
• Strategic implementation of enhanced loss mitigation solutions.