|
|
CONSULTING
Business Process Improvement
Clayton Consulting has a proven business process re-engineering methodology that enables the design of optimal processes for your organisation.
Suite of services
Operational Assessments
- Assess companies currently originating or servicing residential mortgage loans to ensure that policies and procedures meet industry best practices.
- Perform loan-level file audits across a random sampling of loans to determine if loan-level servicing performance is an indication of operational servicing risks.
Operations Development and Integration Solutions
- Design a function, department, or mortgage operating company from scratch.
- Develop and implement strategic plans, new business units, and capacity planning models.
- Assist in developing optimal organisational structure and processes, including key performance metrics and technologies needed to participate in the current mortgage market.
- Support integration efforts through the management of strategic plans, review of policies and procedures, and implementation of a combined operating environment.
Policy and Procedure Assessment and Development
- Conduct a “gap” analysis of current policies and procedures to determine opportunities for operational efficiencies.
- Recommend industry best practices.
- Develop and implement policies and procedures for new, integrated, or legacy operating environments.
Development of Warehouse Lending Processes and Controls
- Create and implement warehouse processes and controls.
- Establish a monitoring program of the warehouse activities, as well as carry out due diligence activities on an annual basis (or more frequently as needed).
Process Re-engineering
- Review current and projected workflow, caseloads, and capacity planning.
- Assist in developing and implementing optimal organisational structure and processes, including key performance metrics and technologies needed to meet the needs of the current and anticipated environment.
Business Process Outsourcing
- Provide servicing assistance in default and non-default areas, including call centre activities.
- Perform loss mitigation fulfilment activities.
- Internal audit and third-party oversight functions.
- Provide temporary or permanent on-site staffing and training.
| |
|
